Support & Services
We’re Here to Help, Our support team is available Monday to Saturday, 9:00 AM to 6:00 PM (GMT+8).
Technical Support
Expert Assistance When You Need It
Our experienced engineers are available to provide prompt and effective technical support. Whether you require assistance with installation, configuration, or troubleshooting, we are here to help.
- Installation & Configuration: Guidance on setting up your devices for optimal performance.
- Troubleshooting: Quick resolution of technical issues to minimize downtime.
- Firmware Updates: Access to the latest firmware to keep your devices up-to-date.
- Remote Support: Assistance via phone, email, or remote desktop sessions.
- Contact our technical support team at tshicomofficial@outlook.com or call +86 19128988186.
Repair & Maintenance Services
Ensuring Longevity and Reliability
We offer comprehensive repair and maintenance services to keep your communication equipment in top condition.
- Warranty Repairs: Free repairs for devices under warranty.
- Out-of-Warranty Services: Affordable repair options for devices beyond the warranty period.
- Preventive Maintenance: Regular check-ups to prevent potential issues.
- Spare Parts Supply: Availability of genuine spare parts for replacements.
- Submit a service request through our Service Request Form or contact us directly.
OEM/ODM Support
Customized Solutions to Meet Your Needs
As an experienced OEM/ODM partner, we offer tailored services to bring your unique communication solutions to life.
- Product Customization: Design and development of products to your specifications.
- Branding Services: Private labeling and packaging to align with your brand identity.
- Technical Consultation: Expert advice to optimize product performance and features.
- Quality Assurance: Rigorous testing to ensure product reliability and compliance.
Comprehensive Support for Seamless Communication
At TSHICOM, we are committed to providing exceptional support and services to ensure your communication systems operate efficiently and reliably. Our dedicated team of professionals is here to assist you at every stage—from initial consultation to post-sales support.
Follow US:
Contact Support
Address
Room 901, No. 421, Yanjiang East Road, Yuexiu, Guangzhou, Guangdong, China